March 2020
Issue 110

This month's theme - Mixed Bag

Keep training and development live.

Ask us about remote learning and webinars

In this Issue:

For Managers: Team Motivation - Ten tips to help motivate your team – with a little humour!
For Trainers: 7 tips for delivering effective skills training
•  Training in Action: Improving communication at work
•  Quote of the Month: A man is...
•  Offer of the Month: How to manage customer care - training resource
•  The Light Touch: Breeze Block Mentality
Next month's theme
  For Managers: Team Motivation

Ten Tips to Help Motivate Your Team

  1. Smile – nobody wants to work for miserable old so and so!
  2. Be there – if they only have your picture they’ll end up throwing darts at it!
  3. Belong – be a part of the team – have regular two-way energised meetings
  4. Ask – find out how people are feeling and take action when required
  5. Don’t be a scrooge – spend a bit of money on tools, equipment, furniture etc – go on – see what a difference it will make
  6. Solve problems – walk the job and see what is really happening – not what you like to believe is happening
  7. Change your clothes – put on some overalls or the uniform and spend a day with the team – see if you can remember what it used to be like!
  8. Be a winner – make sure you talk about the team’s success – don’t be a complainer
  9. Break the mould – do something different – put your hand in your pocket and treat the team
  10. Say ‘Thank You’ - go for it - it won’t hurt!

Take advantage of our free management style assessment



 For Trainers: 7 tips for delivering effective skills training


  1. Write clear skills objectives that include terminal behaviour and standards
  2. Ensure that your ‘on the job’ trainers are trained and qualified to do the job properly
  3. Allow plenty of time for your trainers to deliver the training effectively
  4. Make sure that your training programme includes elements of understanding as well as job skills
  5. Conclude the training session with an appropriate assessment – check the learning
  6. Don’t sign off the learner until you have satisfied yourself that he or she will be truly competent when left to do the job alone
  7. When your employee returns to work make sure that he or she receives support and encouragement

Click here to receive information on our course On the job trainer skills.



  Training in action: Improving Communication at Work

Syd Strike has conducted numerous performance audits for companies wishing to enhance business performance through good systems and motivated people. During the process of interviews it has always been interesting to note how often one of the greatest problems encountered in reaching high performance is that of poor communication. It isn’t that management go out of their way to starve people of information. Often communication fails due to ‘busyness’ and due to a lack of adequate systems.

Of course communication is a wide area to cover either in a bulletin like this or in a training course. However here are some pointers that may help you think about what is happening in your work place:



Do you have a system for effective two way communication and does it work? Some companies have systems where employees sign to say that they have received communication, and this sometimes works. However it often deteriorates into a bureaucratic burden that excites nobody.

Do your managers communicate informally and frequently to their teams and not just wait until the next meeting? – which may in any case be postponed! Through the many audits and surveys conducted by Syd Strike Training Solutions we have learned that to employees information is sometimes like gold. It owes its value to its scarcity. Equally we have learned that managers who keep their teams informed because they value each team member enjoy more loyalty and support from their teams.

Do your managers hold brief (10 minute) information sessions daily? It isn’t always practical but where this can be done then both efficiency and morale are often improved. Giving five or ten minutes before each shift, to chat and inform, perhaps over a cup of coffee, is good for team building and improves communication.

Do problems occur through what appear to be insensitive or badly timed emails? Emails are a great tool in modern business but they can become a curse as well as a blessing. Some companies make rules about the use of emails, length, when to use and not to use etc. Perhaps ‘speaking before writing’ is a good practice to learn.

Consider the following:

  1. If the purpose of the communication may be contentious or in any way sensitive – do it in person. You can follow up in writing if this is required.
  2. If you wish to praise this will likely be well received in writing and verbally.
  3. If you need to be sure that people have the facts right then emails are great – maybe after a phone call or meeting on some occasions. On all occasions get someone to look over instructions you put in writing. What may seem an assertive memo to you may appear aggressive to the reader.

Do your telephonists give the right impression when they pick up the phone? We all know that first impressions count and yet many first line operators are not properly trained. Here are a few standards to get you started:

  • Answer promptly – what is your standard?
  • Speak positively with words and attitude
  • Give the correct greeting – what is your greeting?
  • Take a message if the intended receiver is not at his or her desk
  • End in positive and professional manner
  • Do not transfer a call unless there is a recipient at the other end
  • Smile while you dial

Do you know the four roles in effective communication?

Senders role

1. Decide objectives
2. Choose style and method

Receivers role

3. Understand
4. Give feedback

Did you know that some people would rather wither away than receive public praise, whilst others thrive on it?

There is so much more to learn about effective communication skills.

Click here to receive our communication skills prospectus giving you a preview of how your company can benefit from fresh, creative and motivational communication skills training




Please ask us about:


More interesting topics for you to consider:

»Change can be difficult and disastrous
»The most powerful word in the dictionary
»Bouncing Back
»Ideas or Projects?
»The greatest barrier to learning
»Mistakes Managers make when recruiting





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How to Manage Customer Care - Course Manual For only £45 + VAT - normal price £99.99

Ideal for in-company trainers who would like to deliver fun, effective training in customer service for their employees. The resource pack includes:

» Trainer guidelines
» A customer service model
» Training activities
» Work based assignments
» Course handouts Content includes:
» How to be motivated to serve
» The Customer Care Tool Box
» Customer Service Skill
» How to win and keep customers

How you will benefit from purchasing this resource:

» You have the tools to equip your employees to provide excellent customer service
» You have the resource to deliver the training in company

Offer is open until 30 April 2020.

Click here to request your copy

Normal conditions apply




Quote of the Month

"A man is but the product of his thoughts. What he thinks, he becomes."

Mahatma Gandhi


The Light Touch

The Breeze Block Mentality

Chatting to a trainer, John - who had spent a great deal of time working overseas in some top luxurious hotels Syd Strike was intrigued to hear his colleague use the expression – the breeze block mentality.

John explained that one day when enjoying the delights of a five star hotel; soft, tufted carpets, solid wooden doors, expensive wallpaper, comfortable armchairs and delicious food he noticed a door with a sign saying ‘Employees Only’. He couldn’t resist pushing the door and looking inside. What he observed was that staff conditions consisted of breeze block walls; broken and dirty plastic chairs, and painted floors.






Leading Teams in 2020
(Helping managers during the present crisis)




Syd Strike Training Solutions
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Stockton on Tees
TS17 0QS

Tel: (01642) 760028




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