TELEPHONE SKILLS
A skills and motivation course
Improve customer care and telephone handling in your organisation
A great course for people who are required to receive front line telephone enquiries, take important messages and deal with problems and complaints
Course Objectives
| 1. | Learn and be able to state the elements of effective customer care. |
| 2. | Learn skills for dealing professionally on the telephone, offering excellent and efficient service. |
| 3. | Learn how to deal professionally with difficult customers on the telephone. |
| 4. | Learn how to deal positively with complaints and turn complaints into sales opportunities. |
The course will include:
| • | Providing excellent customer service |
| • | The correct way to answer |
| • | Taking a message professionally |
| • | Handling the desk and the telephone |
| • | Voice |
| • | Follow up |
| • | Complaints |
| • | Dealing with hostile callers |
| • | Dealing with difficult callers |
| • | Call backs |
| • | Personal motivation and confidence |
| • | The spirit of ownership |
The
Benefits of attending
| • |
Front line telephone staff present a professional image |
| • |
Complaints are reduced |
| • | Sales improve |
| • | Staff are motivated and enthusiastic |
| • | Messages are handled professionally |
Bespoke Training Courses The above course outline is provided as a sample. We tailor all our courses to suit your company's individual needs |
Click
here to request further information on this course
For more information, please contact Christina on 01642 760028
Or call Syd direct on 07966 486546
Or email info@sydstrike.co.uk
