Delivering Amazing Customer Care in the 2020s
It can take weeks, months and even years to win a new customer and them just one flippant comment from an employee or a bad customer experience, or a complaint badly handled to lose a customer forever.
Amazing customer service delivered by Amazing Employees comes from investment in recruitment, leadership and staff training
Every day you put your customers in the hands of three types of employees …
Slugs , Donkeys and Cheetahs
How do you make sure you have the cheetahs, the very best looking after your customers?
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