TURN COMPLAINTS INTO COMPLIMENTS AND SALES TURN BAD REVIEWS TO EXCELLENT

A complaint isn’t always a complaint!

Learn the difference between complaints, feedback, issues and grumbles  … AND

Turn issues and grumbles into compliments

Complaint handling requires interpersonal skills and these can be learned

Avoid the ‘Sorry’ trap

Resolve issues quickly and use WOWs to bring the smile back

Don’t throw money back at the customer – that’s usually not the answer

And there’s so much more

These are the headlines …

Let’s talk about the detail 

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Thought
They say that the happiest people are those with a purpose for their life: to benefit others, to work for the family or community, for peace or to help others achieve, may all be worthy aims in life. I like to work to help others be happy and maximise their potential. For me the biblical expression is true: “It is far better to give than to receive”

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