TURN COMPLAINTS INTO COMPLIMENTS AND SALES TURN BAD REVIEWS TO EXCELLENT

A complaint isn’t always a complaint!

Learn the difference between complaints, feedback, issues and grumbles  … AND

Turn issues and grumbles into compliments

Complaint handling requires interpersonal skills and these can be learned

Avoid the ‘Sorry’ trap

Resolve issues quickly and use WOWs to bring the smile back

Don’t throw money back at the customer – that’s usually not the answer

And there’s so much more

These are the headlines …

Let’s talk about the detail 

Give us a call 01642 760028    07966 486546

Or use the enquiry form 

 

Thought
"Death and life are in the power of the tongue"
Proverbs 18 verse 21

Let your words be positive, encouraging and nourishing

Request our tried and tested motivation model FREE

Take advantage of a FREE consultation without obligation