Would you like to turn customer complaints into sales?

We invite you to attend a highly effective course on

How to deal effectively with complaints and
turn complaints into sales
 

This event is so different from anything else you have ever experienced.  You will be able to send your managers and front line staff along knowing that they will learn key customer service skills, complaint handling skills and will know how to turn complaints into sales.

Receive dozens of ideas from improving customer service, how to avoid complaints and diffuse potentially hostile situations to generating more business.

What you will learn:

•  10 reasons to be motivated for customer service
•  Three key competencies for front line staff
  - Customer service
- Efficiency
- Professionalism
•  Positive Thinking – How to use positive thinking for company and personal success
•  7 key skills for providing excellent customer service
•  How to turn complaints into sales
•  How to diffuse potentially hostile situations
•  How managers and front line staff can work together to deal effectively with complaints
•  How managers and front line staff can work together to turn complaints into sales

The benefits of attending:

•  A positive effect on sales and revenue
•  Positive behaviour and culture change
•  Managers and team members feeling more confident when handling complaints
•  Satisfied customers
•  Repeat business

 

 

Bespoke Training Courses

The above course outline is provided as a sample. We tailor all our courses to suit your company's individual needs

 
Click here to request further information on this course

 
For more information, please contact Elizabeth Kelly, Customer Focus Manager:

Email: info@sydstrike.co.uk
Tel: 01642 767913
Fax: 01642 764878

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