Communication Skills

Communication is a wide area to cover.  We design communication skills courses to suit individual needs of our clients.  The following topics provide you with information to help you decide what is appropriate for your company. We will discuss your requirements with you and design a bespoke course or seminar for your company.

Topic
Content
Style
Understanding communication
Definitions
Communication models
Four stages in communication
Communication activity, group work and trainer input
Choosing an appropriate medium
How to decide the appropriate medium
Communication activity and group
discussion
Verbal communication
Briefing skills
Positive language
Checking understanding
Practical activities and small group discussions
Listening skills
Active listening skills
Techniques
Pitfalls to avoid
Listening activity, fun listening test, listening skills check up, listening skills model and practice
Emails
Understanding the benefits and disadvantages
Tips and ideas for effective use of emails
How to be more effective with emails
The assertive email activity – how to ensure emails are assertive and not aggressive
Examining existing emails and analysing them, discussion and sharing to make email use more effective, tips and ideas from the trainer
Non verbal communication
How to read and understand body language
Core patterns
How to keep personal body language positive
Trainer input, activities
Telephone skills
Correct way to answer
Taking a message
Call backs
Voice
Dealing with difficult callers
Telephone power – making the telephone work for you
Practical sessions with option of using telephone coach system, small group practise
Written communication
5 key considerations
How to avoid causing offence
Getting the point across effectively
Working with the corporate image in mind
Grammar
Proof reading
Various practical activities and exercises
Communicating assertively
Understanding assertive, aggressive and submissive communication
How to confront and correct assertively
Dealing with ‘difficult’ people
Group work and plenary, assertive models, small group practice
Meeting Skills (making meetings work)
Preparation and communication
Choosing to have a meeting
Choosing not have a meeting
What is an effective meeting?
The role of the chair person
Skills practice and feedback
The role of meeting members
Action Action Action
Minutes
Follow up and making things happen
The Five Ives and how to make meetings more collaborative

The duration and style is optional based on your needs, budget and time. We have programmes that involve:

Discussion and group work
Practice with peer and trainer feedback
Practice with video feedback

We also provide a consultation service where our consultant will provide an audit of your meetings and/or communication and make recommendations for more improved and efficient ways of working

 

Bespoke Training Courses

The above course outline is provided as a sample. We tailor all our courses to suit your company's individual needs

 
Click here to request further information on this course

 
For more information, please contact Elizabeth Kelly, Customer Focus Manager:

Email: info@sydstrike.co.uk
Tel: 01642 767913
Fax: 01642 764878

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